CustomerCare

We understand your loads are heavy, precision is a must and reliability is key. Every Marine Travelift machine is backed with our experienced CustomerCare team for parts service, technical training, support and more.

You can also rest assured that when you order replacement parts from Marine Travelift, you get the genuine OEM parts you need. That means every part has been fabricated to your machine’s original specifications.

Solutions that keep your machines working hard.

 

Decades of Experience drive the precision, durability and expert support behind every Marine Travelift machine.

  • Local Support works directly with our team to diagnose and coordinate repairs and minimize downtime.
  • Experienced Field Service Technicians are ready to be dispatched for on-site analysis and repairs.
  • In-house Technical Support will work with you and your local dealer to find solutions that keep your machine functioning at peak performance.
  • Machine Inspections provide detailed maintenance recommendations for continued safe operation and help extend the life of your machine.
  • Maintenance Training is available for new and late-model machines. Our experts can demonstrate how to properly maintain your machine upon delivery or at the factory.
  • Customer Relationship Management (CRM) system helps us ensure efficient communication between all of our team members.
  • Technical Publications are available for your machine – including operation, maintenance and illustrated parts manuals. Contact your local dealer or Marine Travelift CustomerCare for the manuals you need.

Our expert team members deliver solutions that ensure safer operation and longer service life for your machine anywhere in the world.

CustomerCare Brochure

Sling Benefits Sheet

Synthetic Web Sling Safety Bulletin 

Maintenance Tips
Filter Replacement It is important to periodically check all filters and filter indicators to maintain the machine's utmost efficiency and performance. When the indicator shows a red band, the filter element should be swapped out immediately. A good rule of thumb to follow when changing the filters is every 12 months or 500 hours.
Next Tip
Questions?
Contact us to learn more about our products and services. Contact Us