Rob oversees all CustomerCare activities and leads our team with over 20 years in the business. His experience and in-depth knowledge, along with an extensive Engineering background, help to create and maintain top notch customer care.
Parts Sales Manager
Randy leads our Parts Department and draws on over 15 years of experience in aftermarket parts with the company. His supplier management and inventory control experience helps to make sure our customers get the parts they need on time.
CustomerCare Technical Lead
Bob brings a technical expertise that allows him to effectively troubleshoot any issues in the field and maximize customer uptime. His previous work as a Parts & Service Technician laid the foundation for his extensive knowledge in both aftermarket parts and support.
Lead Inside Parts Sales
Eric started his employment with the company as a Buyer in Purchasing before joining our CustomerCare team in the Parts Department. His excellent communication skills, along with his expanded parts knowledge, builds strong relationships with customers and suppliers alike.
CustomerCare Tech Support
Devin started with the company over 5 years ago on the assembly floor and even made calls as a Service Technician prior to joining the CustomerCare team. His understanding of the machine’s inner workings and experience in the field contribute to his unparalleled factory support.
Parts Inside Sales Specialist
Josh currently assists with both aftermarket parts and technical support. His previous work experience has given him great organizational and analytical skills which help in strengthening customer relationships.
Technical Support Advisor
Dan has worked in the service industry for over 15 years in different service support roles. He’s no stranger to providing excellent technical support and works closely with our distributors scheduling inspection runs to aid in the high quality support our customers demand.